Protected systems
Records are held on encrypted local devices and secure cloud backup services located in the UK or European Economic Area where available.
Data protection / Sheffield / UK GDPR
Privacy
Policy
Your data belongs to you. This page sets out what Blackwell's Builds collects, why we need it, where it is kept, and how you can control it.
01 / Start here
What this policy covers
Blackwell's Builds is the data controller for personal information collected through this website and during our work with you. Our address is High Lane, Sheffield, S12 3XH.
We build and improve gaming PCs and laptops, source components, manage thermals, install cooling systems, and carry out upgrades. We only ask for information that helps us answer your enquiry, price the work, take payment, deliver equipment, or keep proper business records.
This policy is written for a UK GDPR context. It should be checked by a qualified legal adviser before publication and whenever our services, suppliers, or website tools change.
02 / Collection map
What we collect and why
The purpose decides the data. The project decides the detail.
| Data category | What it can include | Why we use it | Legal basis |
|---|---|---|---|
| Enquiry details | Name, email address, phone number, location, budget and project requirements. | To understand the build, answer your questions, and prepare a quotation. | Steps requested before a contract, or our legitimate interest in responding to a direct enquiry. |
| Customer details | Delivery address, build specification, correspondence, service notes and warranty information. | To supply, support, repair, upgrade, and return your equipment. | Contract and legal obligations. |
| Payment records | Deposit amount, payment date, transaction reference and invoicing details. | To confirm payment, issue invoices, manage orders, and meet accounting duties. | Contract and legal obligations. Payment card details are handled by the payment provider, where applicable. |
| Technical information | IP address, browser type, device details and server log events. | To protect the website, investigate faults, and understand basic service performance. | Legitimate interest in security and website operation. |
We do not sell personal data. We do not use enquiry details to send marketing newsletters unless you separately agree to that use.
03 / Control room
Storage, retention and sharing
Keep what is needed. Remove what is not.
Clear limits
Enquiry information is normally kept for 12 months after our last contact. Customer and invoice records are kept for six years where tax rules require it.
Small circle
We share only what is needed with payment processors, delivery couriers, hosting providers, and professional advisers.
Suppliers may process information on our instructions. They must keep it secure and use it only for the agreed service. We do not share customer information with third parties for their own marketing.
We aim to keep processing within the UK or EEA. If a supplier ever requires a transfer outside those areas, appropriate UK GDPR safeguards, such as an adequacy decision or approved contractual protections, will be put in place before the transfer.
04 / Your controls
Your rights under UK GDPR
You can ask what we hold and how we use it. We will check your identity, then respond without unnecessary delay.
Requests go to [email protected] or +44 7911 084796.
- AccessAsk for a copy of the personal data we hold about you.
- RectificationTell us to correct information that is inaccurate or incomplete.
- ErasureAsk us to delete data where there is no good reason to keep processing it.
- Restriction and objectionAsk us to limit processing, or object where we rely on legitimate interests.
- Data portabilityRequest certain information in a usable, structured format.
We do not use personal data for automated decision-making or profiling. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.